One form from you. The rest is us.
Most people come to us after weeks of phone calls that went nowhere. Here's exactly what happens instead, start to finish.
Day 1 · about 5 minutes
Tell us what's going on
You fill out one intake form in your own words — what you're feeling, how long it's been going on, what you've already tried, what happened the last time you asked for help. You can tell us about yourself or about your child.
What that includes
- Symptoms and history, written however you want to write them
- Your insurance plan, or a note that you don't have one yet
- What you need from a provider — patience, a second opinion, someone who listens
- Scheduling constraints: work, childcare, transportation
Days 1–2
We find your match
A real person reads your intake and goes looking. We check networks, credentials, subspecialties, actual wait times, and how other patients describe being treated. You get one to three options with a plain-English reason for each.
What that includes
- In-network confirmation before we recommend anyone
- Upcoming availability, shared when you ask
- Subspecialty fit for what you're actually dealing with
- A short, honest note on why we picked each option
Days 2–7
We send your info and get you ready
Once you pick a provider, we send your demographic info, insurance details, and release of information to their office. If you'd like, we'll share their upcoming availability so you can book the time that works for you. Then we check in one week after intake to make sure you got connected, and again after your first appointment.
What that includes
- Demographic info and release of information sent to the provider
- Network status confirmed with the provider
- Appointment and tech prep guides: what to bring, what to ask, how to log on
Ongoing
We stay with you after
The appointment isn't the finish line. If you want more help, between-visit follow-through checks in after each visit, follows up on referrals and results, and helps you keep track of what to bring next time. Self-advocacy coaching helps you speak up when the answer you got wasn't enough. Both are private pay and optional.
What that includes
- Check-ins after each visit: did it happen, and what's next
- Referral and test-result follow-through
- Simple tracking forms and a summary for your next appointment
What we do, and what we don't.
We'd rather set the line clearly now than let you find it at the worst moment.
What Radiant Day does
- Reading your intake and understanding your situation
- Researching and shortlisting providers
- A new match if the first provider isn't the right fit, at no cost
- Checking insurance networks
- Appointment and tech prep guides
With between-visit follow-through (private pay)
- Referral and records follow-up
- Follow-through when something gets dropped
What we don't do
- Medical advice, diagnoses, or prescriptions
- Emergency or urgent care — call 911 or go in; call or text 988 in a crisis
- Paying your medical bills or premiums
- Guaranteeing a specific provider says yes
- Booking, confirming, or rescheduling appointments for you
- Guaranteeing what a visit will cost
How long does it actually take?
You'll hear from us within one business day. Most matches within two business days. Wait times depend on the provider. Some have next-week openings and some are six weeks out. When you ask, we'll share upcoming availability before you commit. If the wait feels too long, tell us and we'll look for a sooner option. In a crisis, call or text 988.
Your information stays yours. We use HIPAA-compliant tools (Jotform Gold and Spruce) to collect and share what you tell us. Nothing gets sold, and nothing gets shared without your say-so. Read our Privacy Policy.
Ready to hand off the hard part?
Start the intake whenever you're ready — you can save it and come back.
Free to start. No insurance card needed to say hello.